Terms & Conditions

Terms and Conditions of Sales

We believe that the data contained on this website is accurate. In the event that the data was found to be inaccurate or if an item is marked with the wrong price, we reserve the right to cancel and transaction. All shapes, size, images and quality shown are for representations only. All images used on this online website are enlarged to show detail. Alpha Esquel Simulated diamonds does not warrant that the information contained in this website is error free. Esquel Diamonds may also use terminology that is commonly used within the diamond industry. Such comments may include terms commonly associated to describe a stone’s weight, color, clarity as well as adjectives such as beautiful, bewitch, eye clean, flawless, etc. which are commonly used in the description  of diamond jewelry.

These terms are used in conjunction with industry accepted practices  but are referred to as an option only. These opinions may change from time to time based on changes in grading techniques, equipment and interpretation.

The majority of the products offered on this website include Simulated Diamonds as an alternative to natural diamonds. When purchasing these products you understand that you are purchasing simulated diamonds and that Alpha Esquel diamonds has made no representation – written or oral – that could be construed or interpreted that these products are manufactured using natural earth mined diamonds. Any information presented herein including but not limited to an item title or description many be revised or changed at any time without notice.

 

Please note: To avoid online fraud and help to keep online shopping a safe environment, we will only ship to the same City, State and Zip Code that your credit card has with PayPal.  If you select a different City, Sate and Zip Code from your billing address and NOT to the shipping address, please contact our sales department at +65 97425910 to discuss options prior to placing your order.

20 Years Warranty.

You will be glad to know that all our Loose Simulated diamonds comes with 20 years warranty, should it loose its brilliance or discolor in any way, we will replace it free of charge. It is important to know, that should you loose your Esquel diamond, you will not have to pay retail price, – we will replace it for just the cost of the stone and the labor if free!

Return Policy Details

Any item(s) may be returned from refund within 7 days of receipt. Item(s) must be returned in its original condition. Please inform is the reason of your dissatisfaction from your purchase. Damaged item(s) WILL NOT be accepted. For USA customers, please ship via UPS first class mail with insurance. For international customers, please ship via Registered mail only. The refund process will take 3-5 business days. Shipping and insurance charges are NOT REFUNDABLE.

Sales Tax :

Alpha Esquel Simulated diamonds is located in Singapore, and is required to collect sales tax for item purchase and deliver within Singapore. INTERNATIONAL  SHIPPING orders are shipped from Singapore. You will be solely responsible for any import duties or taxes that are required by the county of import. Under no circumstances will Alpha Esquel diamonds be liable or required to refund any taxes or duties paid by the customer to a foreign country. If you have any questions regarding import duty taxes you should contract your country’s customs and tax authorities for clarification before ordering.

Please note that all of our Jewelry is Made to Order. We require a minimum of 7 working days to complete your order before shipping.

Other Important Note :

Weight and size of gemstones may still vary slightly from piece due to difference in caliration of the weighting and measuring scales. Color may not appear exactly as in real life due to variation between computer monitor resolution and lights.